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If your disputed transaction is not resolved in your favour (i.e. confirmed as a legitimate transaction), interest will be payable on the relevant amount. Depending on the outcome of the investigation, we may make adjustments to any interest and fees charged on the disputed transaction. Interest will not be charged on any disputed transaction while it is being investigated. Please follow the dispute a transaction steps above. You should raise your dispute via Message us in the Support section of the app. EFTPOS transactions (those where you have inserted or swiped your card into an EFTPOS terminal and selected Savings or Cheque) are not eligible for this feature.

Unauthorised transactions are subject to the ePayments Code. In ANZ Internet Banking, choose the account, click the Search link at the top of the Transactions tab and follow the prompts. In the ANZ App, choose the account you want to search and then enter a word or an amount in the Search box. There may be delays from when you raise a dispute with us, to when we commence an investigation. If you’re lodging your dispute via ANZ Internet Banking, you should use the dispute reason, ‘The ATM dispensed the wrong amount’.

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Log in to ANZ App, tap More and then Ongoing & One-off Payments to see a list of merchants you have shared your card or account info with. In the ANZ App, you can tap on the transaction to view more information including the business’s contact details, trading name and a map of their location (ideal for retracing your steps). Pending or outstanding transactions shouldn’t be disputed as we cannot investigate online pokies until the transaction has been processed. Before you dispute a transaction, it’s always good practice to check and confirm a few things. Check your transaction and if you think it’s unauthorised, you can dispute it.

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